Email info@ipaymate.com with complaint in the subject line, or call +1 647 493 8248. Include your name, contact details, transfer reference if you have one, and a clear description of the issue.
We aim to acknowledge complaints within two business days and to resolve them as quickly as we reasonably can. Complex cases may take longer; we will keep you updated.
If we cannot resolve the matter, you may escalate through external channels available under Canadian consumer or financial complaint frameworks. We will point you to the appropriate route when you ask.
Effective date: 10 July 2026.